FAQ

Welcome to our Frequently Asked Questions section. Here, we've collected answers to the most common questions about shipping, payments, and product care, to offer you a seamless and transparent shopping experience. If you don't find what you're looking for, our team is here to help.

Why choose us for your purchases?

As an official online boutique, we guarantee the authenticity of all our products. Furthermore, Duca D'Ascalona creates high-quality products guaranteed to be Made in Italy.

What are the benefits of creating an account?

Creating an account provides numerous benefits, for example it allows you to:

Save shipping addresses and payment methods
Track your order status and view past orders
Buy back a product in just one click
Newsletter subscription

How can I receive updates on Duca D'Ascalona special events?

To receive updates, follow Duca D'Ascalona on Instagram and Facebook and subscribe to our newsletter.

Do I need a Duca D'Ascalona account to place an order?

No, you can also make purchases as a guest without creating an account.

How can I get assistance with my online order?

You can contact us through our Contact page; our operators will be happy to assist you. We answer your questions Monday through Friday, 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm.

What is your return policy?

Please see the Return Policy section